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Welcome to SHIMANO Elite

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Program Guidelines

SHIMANO is happy to offer you the Elite Purchase program so you can experience the unique features and benefits of SHIMANO’s vast product line. We’re offering you this opportunity because we believe you are an important part of SHIMANO’s success.

This opportunity is a privilege and abuse of such a program will not be tolerated—so please use it in the spirit in which it is offered.

DUE TO A GLOBAL SHORTAGE OF CYCLING PRODUCT NOT ALL TEAM SHIMANO PRODUCT MAY BE AVAILABLE THROUGH THE ELITE PROGRAM. THANK YOU FOR YOUR UNDERSTANDING.

Program Rules:

PRODUCTS PURCHASED THROUGH THE SHIMANO ELITE PROGRAM ARE FOR PERSONAL USE ONLY. ANY PERSON OR BUSINESS FOUND ATTEMPTING TO RESELL OR OTHERWISE RE-DISTRIBUTE PRODUCTS PURCHASED THROUGH THE SHIMANO ELITE PROGRAM WILL BE REMOVED FROM THE PROGRAM. IN THE EVENT OF SUCH ABUSE, SHIMANO RESERVES THE RIGHT TO CANCEL YOUR ACCOUNT AND ANY PENDING ORDERS.

Program Rules:

You will be given a code to gain access to elite. SHIMANO.com or be electronically directed to elite.SHIMANO.com.
Codes are good for a one time purchase.
Codes expire on December 31st, special promotions excluded.
Backorders are not allowed.
You get to choose when to make your purchase. You can wait until everything is available or purchase what is available now and source the rest elsewhere. Backorder notifications are available.
Access codes will not be extended due to poor inventory availability. Complete all purchases before the expiration date.
You can browse the website as often as you like but when you are ready you must order all your product at the same time. Once you complete the order, you cannot make additional purchases or access the website with that code.
You may mix and match the product available to you based on the access code’s catalog. A cart limit is set for each access code.
Elite pricing is shown with each item and not applied at time of checkout.
Your credit card will be pre-authorized for the full amount of your purchase. It will be charged for each shipment of this order so you may see multiple charges related to one order.
If an item you ordered will not ship, SHIMANO will contact you.
For footwear and clothing purchases, we highly recommend that you try on the specific size you intend to purchase prior to ordering.
For technical component questions, please contact SHIMANO Customer Service at 1-800-423-2420 (US) or 1-877-377-5211 (CA).

Program Restrictions:

All component sales are final. There will be no exchanges or refunds.
Cycling apparel and footwear may be returned if they meet the following criteria.
o Click here for the US return policy.
o Click here for the Canada return policy.

Program Guidelines

Shimano is happy to offer you the Elite Purchase program so you can experience the unique features and benefits of Shimano’s vast product line. We’re offering you this opportunity because we believe you are an important part of Shimano’s success.

This opportunity is a privilege and abuse of such a program will not be tolerated—so please use it in the spirit in which it is offered.

Program Rules:

PRODUCTS PURCHASED THROUGH THE SHIMANO ELITE PROGRAM ARE FOR PERSONAL USE ONLY. ANY PERSON OR BUSINESS FOUND ATTEMPTING TO RESELL OR OTHERWISE RE-DISTRIBUTE PRODUCTS PURCHASED THROUGH THE SHIMANO ELITE PROGRAM WILL BE REMOVED FROM THE PROGRAM. IN THE EVENT OF SUCH ABUSE, SHIMANO RESERVES THE RIGHT TO CANCEL YOUR ACCOUNT AND ANY PENDING ORDERS.

Program Rules:

You will be given a code to gain access to elite.shimano.com or be electronically directed to elite.shimano.com.
Codes are good for a one time purchase.
Codes expire on December 31st, special promotions excluded.
Backorders are not allowed.
You get to choose when to make your purchase. You can wait until everything is available or purchase what is available now and source the rest elsewhere. Backorder notifications are available.
Access codes will not be extended due to poor inventory availability. Complete all purchases before the expiration date.
You can browse the website as often as you like but when you are ready you must order all your product at the same time. Once you complete the order, you cannot make additional purchases or access the website with that code.
You may mix and match the product available to you based on the access code’s catalog. A cart limit is set for each access code.
Elite pricing is shown with each item and not applied at time of checkout.
Your credit card will be charged the full order amount upon checking out.
If an item does not ship due to availability after checkout, your credit card will automatically be credited. Please allow 7-10 business days for Shimano to process your credit. There may be additional days for your bank to process the credit.
For footwear and clothing purchases, we highly recommend that you try on the specific size you intend to purchase prior to ordering.
For technical component questions, please contact Shimano Customer Service at 1-800-423-2420.

Program Restrictions:

All component sales are final. There will be no exchanges or refunds.
Cycling apparel and shoes may be returned if they meet the following criteria.

BIKE
Program Guidelines
Return Policy US
Return Policy CA
FAQ

BIKE

US: 1-800-423-2420
CA: 1-877-377-5211
Email:elitebikeinfo@shimano.com

FISH

US: 1-877-577-0600
CA: 1-866-491-5229
Email:fishsitefeedback@shimano.com

FISH
Program Guidelines
Return Policy US
Return Policy CA
FAQ

PRIVACY POLICY
TERMS OF USE
CALIFORNIA TRANSPARENCY IN SUPPLY CHAIN ACT

We're sorry, this account is no longer active. If you think the account was deactivated by mistake, please contact your inside sales rep. Need help? Contact Customer Service

Bike: 1-800-423-2420 and Fish: 1-800-274-4626