You will receive an order confirmation with order number via email when your order has been received. Be sure to check you junk/spam folders for this email. Please make sure that both your email and shipping addresses are accurate. Order confirmations will come from email@example.com.
Codes are good for a one time purchase. You get to choose when to make your purchase. You can wait until everything is available or purchase what is available now and source the rest elsewhere. Backorder notifications are available. You can browse the website as often as you like but when you are ready you must order all your product at the same time. Once you complete the order, you cannot make additional purchases or access the website with that code.
US residents in AL, AR, AZ, CA, CO, CT, FL, GA, IL, IN, KS, KY, LA, MA, MI, MN, MO, NC, NJ, NV, NY, PA, SC, SD, TN, TX, UT, VA, VT, WA, and WI are required to pay sales tax. Canadian residents in NB, NF, NS, ON, and PEI are subject to HST at the provincial rate. Customers in QC are subject to GST and QST. All other provinces are subject to GST only.
Some of the common issues related to the error messages when checking out include: The billing address and/or zip code entered doesn’t exactly match your billing address and/or zip code on file with the credit card company. (Be sure your browser isn’t auto-filling incorrect information.) The CVV entered doesn’t match your credit card. (Be sure your browser isn’t auto-filling incorrect information.) Your credit card company may have declined because of available credit or potential fraudulent activity. Please contact your credit card company.
The notification you receive lets you know that the item has been received in our warehouse. Unfortunately, what you can’t see is the backorders for that item. For example, we might receive a shipment of 100 brakes but have 150 of them on backorder. In this case, the brakes will not be available for purchase.
DUE TO A GLOBAL SHORTAGE OF CYCLING PRODUCT NOT ALL TEAM SHIMANO PRODUCT MAY BE AVAILABLE THROUGH THE ELITE PROGRAM. THANK YOU FOR YOUR UNDERSTANDING. Everyone is eager to ride the latest products from Shimano. Once inventory levels are healthy enough for Elite purchases we will make that product available. In some cases this may be many months after a product is announced and/or shipped to distributors and dealers.
RECEIVING YOUR ORDER FAQ
SHIMANO does not require a signature to release packages. We recommend shipping to a place of business if you will not be available to receive delivery. SHIMANO is not responsible for lost or stolen packages. SHIMANO cannot ship to PO Boxes or APO's.
Please contact customer service at elitebikeinfo@SHIMANO.com or call 1-800-423-2420 (US)/1-877-377-5211(CA).
In some cases your order might ship from two different warehouses. Your order will automatically default to the warehouse closest to you. However, if inventory isn’t available there, a second shipment will come from our other warehouse (California or South Carolina). Feel free to call our customer service line at 1-800-423-2420(US)/1-877-377-5211(CA) if you have any questions. Please have your order number ready. In some cases an item may be canceled because of low inventory, even if it showed available at the time of order. If you believe this is the case, please check your email for a note from elitebikeinfo@SHIMANO.com for an update.
Yes. Only these items can be returned. Please see the return policy for your respective country.
All product sold through the Elite website is covered under our standard warranty policy. Please visit bike.shimano.com for more details. Items purchased through Elite may be eligible for any “satisfaction guarantee” program currently being offered by SHIMANO North America Bike, Inc. and/or SHIMANO Canada Limited.
Only new, unused cycling apparel and shoes may be returned for credit and an access code to make another purchase. All other sales are final. Note: For footwear and clothing purchases, we highly recommend you try on the specific item in the size you intend to purchase prior to ordering. If you have questions about an item, please call Customer Service for guidance before placing your order.