ORDERING FAQ

You will receive an order confirmation notice via email when your order has been received. Please make sure that both your email and shipping addresses are accurate at the time of ordering.

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Codes are good for a one time purchase. You get to choose when to make your purchase. You can wait until everything is available or purchase what is available now and source the rest elsewhere. Backorder notifications are available. You can browse the website as often as you like but when you are ready you must order all your product at the same time. Once you complete the order, you cannot make additional purchases or access the website with that code.

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Your credit card will be pre-authorized for the full amount of your purchase. It will be charged for each shipment of this order so you may see multiple charges related to one order.

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US residents in AL, AZ, CA, CO, CT, FL, GA, IL, IN, KS, KY, LA, MA, MI, MN, MO, NC, NJ, NV, NY, PA, SC, SD, TN, TX, UT, VA, VT, WA, and WI are required to pay sales tax. Canadian residents are subject to GST. Customers in NB, NF, NS, ON, and PEI are also subject to HST. Customers in QC are also subject to QST.

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We accept the following major credit cards: Visa, MasterCard and American Express. Debit cards are not accepted for Elite purchases.

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Some of the common issues related to the error messages when checking out include: The billing address and/or zip code entered doesn’t exactly match your billing address and/or zip code on file with the credit card company. (Be sure your browser isn’t auto-filling incorrect information.) The CVV entered doesn’t match your credit card. (Be sure your browser isn’t auto-filling incorrect information.) Your credit card company may have declined because of available credit or potential fraudulent activity. Please contact your credit card company.

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The notification you receive lets you know that the item has been received in our warehouse. Unfortunately, what you can’t see is the backorders for that item. For example, we might receive a shipment of 100 reels but have 150 of them on backorder. In this case, the reels will not be available for purchase.

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The Elite website was created for users to purchase gear for their personal use. Please see our fishshop.shimano.com site for a full list of available parts in regards to reel repair or contact customer service to speak to someone in reel repair at 877-577-0600.

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Everyone is eager to fish the latest products from Shimano. Once inventory levels are healthy enough for Elite purchases we will make that product available. In some cases this may be many months after a product is announced and/or shipped to distributors and dealers.

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RECEIVING YOUR ORDER FAQ

Most orders ship within two days of receiving your order but may take up to 14 business days for delivery. All orders ship ground unless otherwise specified at time of purchase.

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Shipping confirmations with tracking numbers are provided for each order. Confirmations will be consolidated and may include more than one page. Be sure to check your spam/junk inboxes for order and shipping confirmations. Feel free to contact fishsitefeedback@SHIMANO.com if you have any questions. Please have your order number ready.

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SHIMANO does not require a signature to release packages. We recommend shipping to a place of business if you will not be available to receive delivery. SHIMANO is not responsible for lost or stolen packages. SHIMANO cannot ship to PO Boxes or APO's.

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Please contact customer service at fishsitefeedback@SHIMANO.com or call 877-577-0600.

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In some cases your order might ship from two different warehouses. Your order will automatically default to the warehouse closest to you. However, if inventory isn’t available there, a second shipment will come from our other warehouse (California or South Carolina). Feel free to call our customer service line at 877-577-0600. If you have any questions. Please have your order number ready. In some cases an item may be canceled because of low inventory, even if it showed available at the time of order. If you believe this is the case, please check your email for a note from elitebikeinfo@SHIMANO.com for an update.

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WARANTY/EXCHANGE FAQ

If the item you received doesn’t match your printed invoice please call 877-577-0600 for a Return Authorization. Have your packing list available.

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Yes. Only these items can be returned. Please see the return policy for your respective country.

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Only items that don’t match your invoice are allowed to be returned. Items must be in a new, unused condition and in its original box will be accepted for returns. Please see the return policy for your respective country.

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All product sold through the Elite website is covered under our standard warranty policy. Please visit fish.shimano.com for more details. All items purchased through Elite are eligible for any “satisfaction guarantee” program currently being offered by SHIMANO North America Fish, Inc. and/or SHIMANO Canada Limited.

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Only new, unused fishing apparel and shoes may be returned. All other sales are final. For footwear and clothing purchases, we highly recommend you try on the specific item in the size you intend to purchase prior to ordering. If you have technical component questions, please contact SHIMANO Customer Service at 877-577-0600.

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